Order Cancellation Policy
🛑 Order Cancellation Policy
If you've changed your mind and wish to cancel your order, we're here to make the process as smooth as possible. Please contact us immediately, and we’ll do our best to cancel your order before it ships.
- If your order has already shipped, we’re unable to cancel it—but we’ll gladly help you arrange a return once it arrives.
💳 Payment Authorization & Backorders
In most cases, your card may show a temporary authorization when you place your order. We do not collect payment until your item ships.
- If your item is on backorder, and you'd like to reserve it, we may need to capture payment before the authorization expires. If this applies to your order, we’ll notify you in advance.
💸 Refunds & Processing Fees
All refunds are subject to a 3% processing fee, which helps cover transaction costs and dealer fees. We appreciate your understanding and are committed to making every step of your experience seamless.
Company name: The Prime Pinnacle
Address: 1150 Northwest 72nd Avenue, Tower, Ste 455 #14498, Miami FL 33126, United States
Email: support@theprimepinnacle.com.
Phone: +1 (877)-477-2853