FAQs
Q. What is the estimated shipping duration for my order, and when can I expect its arrival?
Orders are typically processed within 1-2 days, depending on the brand. In rare cases, unforeseen delays may occur. On average, products are delivered within 4-6 days. If the delivery time exceeds this estimate, it will be indicated on the product page. We proudly guarantee the industry's fastest processing and shipping times, coupled with responsive customer service.
Q. Which payment methods are accepted?
We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay).
Q. What is your return policy?
We offer a 30-day money-back guarantee on all items. Please refer to our 30-day Return Policy for more details.
Q. Is there a restocking fee?
There’s no restocking fee.
Q. Do I have to pay for return shipping?
No, we offer free returns and will provide you with a free shipping label.
Q. What is your cancellation policy?
Customers can email support@theprimepinnacle.com if they wish to cancel an order. Once the order has shipped, it falls under our 30-day Return Policy.
Q. What if my product arrives damaged?
Upon delivery, carefully inspect your item(s) and note any damage, including damage to the packaging. If you cannot open the package during delivery but suspect damage, indicate "suspect damage" on the delivery receipt. Send photos to support@theprimepinnacle.com for damaged items, and we'll arrange a replacement or compensation.
Q. How can I place an order?
To place an online order, click "Add To Cart" on your chosen product, proceed to checkout, and enter your shipping and billing information. To place orders by phone, call us at +1 (877) 477-2853 for immediate confirmation and order processing.
Q. How do I know when my order will ship?
Upon placing your order, you'll receive a confirmation email with credit card authorization and shipping/billing details. We process your order immediately, and once shipped, you'll receive an email confirmation with a tracking number. In case of an out-of-stock item, we'll notify you within one business day.
Q. Will I receive an order confirmation via email?
An order confirmation will be sent to the email address provided for each order. Please print and save this email for your records, ensuring the correct email address for prompt receipt.
Q. Can I change my shipping address?
Yes, please contact us within 24 hours of placing your order if you need to change the shipping address.
Q. Can I change my order?
You can make changes to your order at no cost by emailing us at support@theprimepinnacle.com before shipping. Any price difference will be credited to your card or invoiced separately. For immediate assistance on order status, email Orders@theprimepinnacle.com or call +1 (877) 477-2853
Phone: +1 (877) 477-2853
Email: support@theprimepinnacle.com
Address: 1150 Northwest 72nd Avenue, Miami Florida 33126, United States.