Terms of service

Terms of Service

Last updated: June 12, 2026

This website is operated by Rapid ResQ Retail Solutions LLC, doing business as The Prime Pinnacle ("we," "us," "our"). We offer this website, including all information, tools, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service ("Terms"), including the policies referenced herein (including our Refund Policy, Shipping Policy, and Privacy Policy). These Terms contain a binding arbitration provision and class action waiver (Section 21) that affect your legal rights. Please read them carefully.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence (and at least 18 years of age to make a purchase). You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of the Terms will result in immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 3 — Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary or more accurate sources. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or Services

Certain products may be available exclusively online and may have limited quantities, subject to return or exchange only according to our Refund Policy. We have made every effort to display product colors and images accurately, but cannot guarantee your monitor's display will be accurate. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, to limit quantities, and to discontinue any product at any time. We do not warrant that the quality of any products purchased by you will meet your expectations, except as covered by the applicable manufacturer's warranty.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order you place with us, including orders that appear to be placed by dealers, resellers, or distributors, and orders flagged by our fraud prevention systems. We may limit or cancel quantities purchased per person, household, or order. You agree to provide current, complete, and accurate purchase and account information for all purchases.

Section 7 — Optional Tools

We may provide you with access to third-party tools over which we have no control. You acknowledge that we provide access to such tools "as is" without warranties of any kind, and we have no liability arising from your use of optional third-party tools.

Section 8 — Third-Party Links

Certain content, products, and services available via our Service may include materials from, or links to, third parties. We are not responsible for examining or evaluating third-party content or accuracy and have no liability for third-party materials, websites, products, or services. Review the third party's policies before engaging in any transaction.

Section 9 — User Comments, Feedback, Reviews

If you send us submissions, ideas, suggestions, reviews, or other materials ("comments"), you grant us the right, without restriction, to edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to maintain comments in confidence, pay compensation, or respond. You agree your comments will not violate any third-party rights, will not contain unlawful or abusive material or malware, and that you are solely responsible for their accuracy.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, Omissions & Pricing Errors

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order. If we cancel an order due to a pricing or listing error, your sole remedy is a full refund of any amount paid for the affected order.

Section 12 — Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, laws, or ordinances; (d) to infringe our or others' intellectual property rights; (e) to harass, abuse, defame, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track personal information of others; (i) to spam, phish, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service. We may terminate your use of the Service for violating any prohibited use.

Section 13 — Product Safety, Intended Use & Assumption of Risk

Many products we sell — including but not limited to electric bikes, electric scooters, dirt bikes, water sports equipment, fitness equipment, saunas, and cold plunge systems — involve inherent risks of property damage, serious bodily injury, or death if misused or used without appropriate care, training, supervision, or safety equipment. You agree to: (a) read and follow all manufacturer instructions, warnings, manuals, and safety guidelines before use; (b) use all recommended safety equipment (e.g., helmets and protective gear); (c) comply with all applicable federal, state, and local laws, including age, licensing, registration, and helmet requirements for electric bikes and motorized vehicles; and (d) ensure proper assembly, installation (including professional electrical installation where required), and maintenance. To the maximum extent permitted by law, you voluntarily assume all risks associated with the purchase, assembly, installation, and use of the products, and we shall not be liable for injuries, damages, or losses resulting from misuse, modification, improper assembly or installation, failure to follow manufacturer guidelines, or use in violation of applicable law. Products are covered by their respective manufacturer's warranties; warranty claims are governed by the manufacturer's terms.

Section 14 — Health & Wellness Disclaimer

Content on this site, including descriptions of saunas, cold plunge therapy, fitness, and recovery products, is provided for informational purposes only and is not medical advice. These products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified physician before beginning any sauna, cold exposure, or exercise regimen, particularly if you are pregnant, elderly, or have any medical condition, including cardiovascular conditions.

Section 15 — Shipping, Delivery & Inspection

Shipping and delivery are governed by our Shipping Policy. Delivery dates are estimates only and are not guaranteed. For freight (LTL) deliveries, you are responsible for inspecting the shipment and noting any damage on the delivery receipt before signing, as described in our Shipping and Refund Policies.

Section 16 — Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

Section 17 — Chargebacks

You agree to contact us and allow us a reasonable opportunity to resolve any billing or order issue before initiating a chargeback or payment dispute. We document all orders, including checkout policy acceptance, delivery confirmation, and customer communications, and we respond to disputes with complete evidence. Chargebacks determined to be fraudulent or abusive may be contested and may result in refusal of future service and recovery of costs where permitted by law.

Section 18 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered through the Service are (except as expressly stated by us or the applicable manufacturer's warranty) provided "as is" and "as available" without any representation, warranties, or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Rapid ResQ Retail Solutions LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured through the Service, even if advised of the possibility of such damages. In all events, our total aggregate liability for any claim arising out of or relating to these Terms or any order shall not exceed the amount you actually paid us for the product(s) giving rise to the claim. Because some jurisdictions do not allow the exclusion or limitation of certain damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless Rapid ResQ Retail Solutions LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, your violation of any law or the rights of a third party, or your use or misuse of any product purchased from us.

Section 20 — Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Subject to Section 21, any court proceedings shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction of such courts.

Section 21 — Dispute Resolution: Binding Arbitration & Class Action Waiver

Please read this section carefully — it affects your legal rights.

Informal resolution first. Before filing any claim, you agree to contact us at support@theprimepinnacle.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product or order that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Miami-Dade County, Florida, or, at your election, by telephone, video, or written submissions. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.

Class action waiver. All disputes shall be arbitrated or litigated only on an individual basis. You and we each waive the right to a trial by jury and the right to participate in a class action, class arbitration, collective action, or representative proceeding.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.

Opt-out. You may opt out of this arbitration agreement by emailing support@theprimepinnacle.com with the subject "Arbitration Opt-Out" within 30 days of your first purchase, including your name and order number. Opting out of arbitration does not affect any other provision of these Terms.

Severability of this Section. If the class action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) shall proceed in court, and the waiver shall remain enforceable as to all other claims.

Section 22 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of the remaining provisions.

Section 23 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. If in our sole judgment you fail to comply with any term, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 24 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 25 — Changes to Terms of Service

You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Section 26 — Contact Information

Questions about these Terms should be sent to support@theprimepinnacle.com or +1 (877) 477-2853.
Rapid ResQ Retail Solutions LLC dba The Prime Pinnacle
Mailing Address: 1150 NW 72nd Ave, Tower 1, Suite 455 #14498, Miami, FL 33126, United States