Shipping policy

This policy applies to domestic (USA) orders. It is designed to ensure you are aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

Shipping Costs

Free Shipping on all orders over $200, all over the USA.
$15.00 flat rate on all orders under $200, all over the USA.

Transit, Handling & Order Cut-Off Time

• Order cut-off time: 5:00 PM Eastern Time (New York)
• Order processing time: 1–2 business days (Monday to Friday)
• Shipping time: 3–4 business days (Monday to Friday)

Delivery timeframes are estimates, not guarantees. While the vast majority of orders arrive within the windows above, transit times can occasionally be affected by carrier delays, weather, or circumstances outside our control. We are not liable for delays caused by the carrier once an order is in transit, but we will always advocate for you and help track down any delayed shipment.

Delivery & Carriers

We use USPS, UPS, FedEx, DHL, and OSM for standard parcels. Oversized and heavy items (e.g., saunas, cold plunges, robot mowers, e-bikes) ship via LTL freight carrier with curbside delivery.

Freight (LTL) Deliveries — Important

• Freight deliveries are curbside and typically require an adult signature. The carrier will usually call to schedule a delivery window.
• Inspect the packaging and product before signing. If you see any damage, note it on the delivery receipt/Bill of Lading before signing and photograph it. If damage is severe, you may refuse the delivery — then contact us immediately.
• Signing free and clear without noting damage may limit our ability to file a freight claim on your behalf.

Products Containing Lithium-Ion Batteries

Items containing lithium-ion batteries (e-bikes, power stations, robot mowers, etc.) are regulated as hazardous materials and may be restricted to ground transportation, which can add transit time for some destinations.

Alaska, Hawaii & U.S. Territories

Free shipping applies to the contiguous (lower 48) United States. For Alaska, Hawaii, Puerto Rico, and U.S. territories, please contact us before ordering — some items can be shipped with a custom freight quote, while others are restricted by carriers.

Change of Address

We cannot change the delivery address once an order is in transit. If you need to change your delivery address, contact us within 24 hours of placing your order at support@theprimepinnacle.com.

Cancellations

If you change your mind, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.

Parcels Damaged in Transit

If a parcel is visibly damaged in transit and you are present, please reject the parcel from the courier and contact our customer service. If the parcel was delivered without you present, contact customer service with photos and we will handle the next steps, including the carrier claim.

Tracking Your Order

When your items are shipped, you will receive an email notification within 1–2 days containing a tracking number and link. If you have not received one or the tracking number does not work, contact us and we will be happy to look into it for you.

Contact

Company: The Prime Pinnacle (Rapid ResQ Retail Solutions LLC)
Phone: +1 (877) 477-2853 (Mon–Fri, 9am–6pm ET)
Email: support@theprimepinnacle.com
Mailing Address: 1150 NW 72nd Ave, Tower 1, Suite 455 #14498, Miami, FL 33126, United States