Shipping policy
This policy applies to domestic (USA) orders. This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
SHIPPING COSTS
Free Shipping on all orders over $200, All Over the USA
$15.00 flat rate on all orders under $200, All Over the USA
TRANSIT, HANDLING & ORDER CUT-OFF TIME DOMESTICALLY
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Order cut-off time: 5:00 PM Eastern Standard Time (New York)
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Order processing time: 1-2 business days (Monday to Friday)
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Shipping time: 3-4 days business days (Monday to Friday)
DELIVERY TERMS
We use USPS/ UPA, DHL, and OSM to deliver the product.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@theprimepinnacle.com.
CANCELLATIONS
If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
TRACKING YOUR ORDER
When your items are shipped out, within 1-2 days you will receive a notification from us via email with a tracking number and a link to track your order.
If you haven't received one or the tracking number doesn't work, contact us and we'll be happy to take a look for you.
CONTACT
Company name: The Prime Pinnacle
Phone: +1 (877) 477-2853
Email: support@theprimepinnacle.com
Address: 1150 Northwest 72nd Avenue, Miami Florida 33126, United States.